Return Policy

Online Return Policy

How to return a product purchased from GrouserParts.com:

Gift Card Sales Policy
All gift card sales are final, and gift cards cannot be returned.

Product Return to an AG-Industrial store
To return a product to an AG-Industrial store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. AG-Industrial recommends that you take the credit card used to purchase the product so the store can credit your card for the price of the product. If you do not have the credit card, or you purchased with another payment method, simply present your receipt and the product, and the store will reimburse your account.

All returns to an AG-Industrial store are subject to the In-Store Return Policy, and not all products are eligible for returns. For instance, all sales of special orders or electronic parts items are final, and not eligible for returns.

You will be reimbursed for shipping costs only if GrouserParts.com made a shipping error or if the product was defective when shipped from AGindustrial.com's fulfillment center. Please contact us to make shipping arrangements.

If you are shipping from a location within the United States, and if either (i) GrouserParts.com made a shipping error or (ii) the product was defective when shipped from GrouserParts.com's Fulfillment Center, AG-Industrial will provide you with a prepaid return shipping label. Simply place the shipping label on the outside of the box, and drop off the package at a shipping facility of your choice.

If you are shipping from an overseas location or a U.S. Territory and if either (i) GrouserParts.com made a shipping error or (ii) the product was defective when shipped from GrouserParts.com's Fulfillment Center, AG-Industrial will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier's pre-printed label. Simply enclose the carrier's pre-printed label indicating the amount of the shipping charge when you return the item.

If you are returning your shipment for any other reason besides a shipping error or defective product, AG-Industrial recommends that you return the product to any AG-Industrial Store using a carrier that provides package tracking services to ensure your product gets back to AG-Industrial safely and quickly. Your credit card will be credited for the full price of the product but your shipping charges will not be reimbursed.

NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED AND ELECTRONIC ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. IN ALL CASES, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.

In-Store Return Policy

How to return a product purchased at an AG-Industrial Store:

To return a product to an AG-Industrial store, return an item in its original condition and packaging unopened, with receipt, within 45 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed, or not in original packaging. No returns of electronical parts, or special order parts. Non-stock, non-returnable parts are subject to a 20% re-stocking fee.
 

You can contact an AG-Industrial representative to explain the process for returning your item(s) to the nearest AG-Industrial store at 800-442-5043.